At SIEL Electric, we aim to process and deliver your electrical equipment safely, reliably, and efficiently. This Shipping & Delivery Policy outlines the terms and conditions for orders placed on sielelectric.com.
1. Order Processing Time
– Standard Processing: All orders are processed and prepared for dispatch within 1 to 3 business days (Monday through Friday, excluding public holidays).
– Cut-off Time: Orders placed after 2:00 PM EST will begin processing the following business day.
– Order Verification: High-value or specialized industrial orders may require brief identity or payment verification prior to shipment.
2. Customs, Taxes, and Import Duties (DDP)
– Delivered Duty Paid (DDP): For all orders delivered within the United States, SIEL Electric ships on a DDP basis. All applicable customs duties, import taxes, and brokerage fees are handled by SIEL Electric.
– No Hidden Fees: Customers will never be required to pay additional customs clearance charges or unexpected fees to the carrier upon package delivery.
3. Shipping Rates & Delivery Estimates
– Delivery options and shipping costs are calculated and transparently displayed at checkout based on package weight, dimensions, and destination.
– Standard Ground Shipping: Estimated delivery within 3–5 business days after carrier dispatch.
– Expedited Delivery: Fast shipping options are available at checkout for urgent commercial or industrial requirements.
– Free Shipping Promotions: Eligible items or qualifying order totals will be dispatched via standard carrier ground services.
4. Tracking Your Order
Once your package is handed over to the shipping carrier (such as UPS, FedEx, or DHL), you will receive an automated shipping confirmation email containing your tracking number and direct tracking link. Please allow up to 24 hours for carrier tracking updates to register online.
5. Freight & Heavy Equipment Delivery
For heavy electrical components, large circuit breaker frames, or bulk commercial orders requiring LTL Freight delivery:
– Freight deliveries are made curb-side or directly to a commercial loading dock.
– A valid telephone number is required at checkout so the freight carrier can schedule a delivery appointment.
– The recipient must thoroughly inspect the pallet, crate, or outer packaging for visible damage before signing the carrier’s Proof of Delivery (POD) document.
6. Address Accuracy & Shipping Restrictions
– P.O. Boxes: We are unable to deliver oversized electrical equipment or freight shipments to P.O. Boxes or APO/FPO addresses.
– Accuracy: Customers are responsible for providing an accurate and complete delivery address at checkout. SIEL Electric is not responsible for shipment delays or re-routing fees caused by incorrect shipping details provided by the customer.
7. Damaged or Lost Shipments
– In-Transit Damage: If your order arrives with visible packaging damage, please capture clear photographs before opening and contact us within 48 hours of delivery.
– Lost Packages: If tracking information indicates that your package was delivered but you have not received it, please contact our support team immediately so we can initiate an official carrier search and trace.
8. Contact Us
For inquiries regarding order shipping status, freight delivery coordination, or delivery questions, please reach out to our team:
SIEL Electric LLC
30 N Gould St Ste R
Sheridan, WY 82801
Email: sales@sielelectric.com
Phone: +1-307-533-6467